We are. Yep, I said it. You mad? Allow me to explain. As a dubbed product junkie (I swear I’ve tried to rid myself of this title, but I just get bored and buy stuff), I’ve tried several companies and have witnessed many “gates.” By gate, I mean a scandal involving the company and its customers, and we sure do seem to have a lot of them…and since I like tea, let me give you a quick summary of some of my faves:
Miss Jessie’s: The tried and true neverending gate. Between the iffy ingredients, high prices, texturizers (on the owner and in their salon), marketing (turn your kinks into curls)…oh, the controversy. What’s not to love?
Mixed Chicks: The name says it all, and makes many women give an instant side eye. Then they tweeted #teamlightskin…and well, you know, the blogs blew up. Classic gate. The “oh no they didn’t” e-snaps were strong!
Karen’s Body Beautiful: What the hell is in that stuff?! No, I’m serious. The disconnect between the ingredients on the site and the bottles/jars has been an issue for about a year…and then there was that little video where Karen basically denied everything negative people say about the company? I won’t lie though, their shipping is getting a bit better, last time I ordered from them, I even got a shipping notice without having to call them three times to beg for it. FTW!
And last, but certainly not least…AFROVEDAGATE. **Sounds horns** This gate had it all. 100% + price increases in less than a year, virtually no customer service, ridiculous shipping prices, month long wait times for products, and…the use of bases while claiming your products are handmade!!! The nerve, the horror!!!
Now…looking back at these incidents, and some other smaller ones (jacked up shipping, rude customer service emails, products spoiling, etc), someone ALWAYS says they will NEVER, EVAH, EVAAAAAAH order from that company again. I know I’ve said it, and sometimes, I come back…sometimes, I don’t. But what makes us give passes to some companies while others are e-crucified? Y’all know Shea Moisture is getting sued because they said some ingredients were organic and they really weren’t, right? Or that Aubrey Organics has been fined several times for not listing their full list of ingredients on bottles (a PJ pet peeve!)? Or how many times has a product separated on you or spoiled too soon and you still buy from that company (and may even buy that exact product?)?
Simple. It’s because we’re biased, and ultimately, if our hair likes something, the wrongdoings of a company suddenly don’t seem so bad; like Dickey (who has also been on the verge of gate a few times, and I probably wouldn’t even care because Izzy loves the Curly Whip) says, hair rules. Also, I think that some of these companies make it TOO easy for us…like Mixed Chicks. I effs with Mixed Chicks (that little kid leave-in is noice), but come on…y’all knew better! I look at these situations and I just think to myself…”Why did you think that was a good idea?” or “Is it that difficult to fix?” It’s always easier to “go in” on a company for pure business tomfoolery rather than your batch of conditioner being runny once.
Anywho, I called myself out.