We also had a great discussion about this last night on BlogTV. Participants discussed what they look for in company, the differences between small and large businesses, how to protect yourself from dishonest companies, and the value of customer service.
However, during the broadcast, one of the viewers asked me to put myself in a company’s shoes and think about how they would feel about what I was doing (which was basically discussing their business practices). My reply was simple – if I ever owned a company (and I don’t plan to), I certainly would be transparent with my customers and would do my best to ensure a situation like this never happened. Heck, I probably would have joined the discussion and provided clarification to my consumers if I felt that it was important. One thing that I think businesses need to realize is that consumers are generally forgiving – however, you need to admit your wrongdoing and make amends.
On a totally unrelated note, we started talking about random things later in the broadcast (that often happens, haha), and I think we are going to have another BlogTV soon discussing skincare. People started sharing their mask recipes and I was super intrigued!!! I will post the date/time once I figure it out.
Thank you to everyone who joined last night, I really enjoyed our discussion! xoxoxo